Gaya APA
Diana, Anastasia, Tjiptono, Fandy. (2003).
Total quality management (Revisi).
Yogyakarta:
Andi.
Gaya Chicago
Diana, Anastasia, Tjiptono, Fandy.
Total quality management.
Revisi
Yogyakarta:
Andi,
2003.
Text.
Gaya MLA
Diana, Anastasia, Tjiptono, Fandy.
Total quality management.
Revisi
Yogyakarta:
Andi,
2003.
Text.
Gaya Turabian
Diana, Anastasia, Tjiptono, Fandy.
Total quality management.
Revisi
Yogyakarta:
Andi,
2003.
Print.